Effective Date: 31 July 2025

Company: Roastpour LTD

Website: https://roastpour.co.uk

Contact: info@roastpour.co.uk | +44 7362 049399

Address: Gilman House, Pritchards Road, London E2 9BL, United Kingdom

1. Shipping Coverage

We currently ship to addresses within the United Kingdom only.

2. Shipping Time & Method

  • Free Standard Shipping is available on all orders.

  • Estimated delivery time: 2-4 business days from dispatch.

  • Orders are processed within 1–2 business days (Mon–Fri).

  • Deliveries are handled by trusted couriers such as Royal Mail, DPD, or Evri, depending on location and item size.

3. Order Tracking

Once your order is dispatched, you will receive an email with tracking information (if available).

4. Delays

While we strive to meet the stated delivery times, external factors such as weather, strikes, or courier delays may occasionally impact delivery. We are not responsible for delays caused by third-party couriers.

5. Delivery Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for lost packages due to incorrect or incomplete address information.

6. Missing or Damaged Orders

If your package is delayed, missing, or arrives damaged:

  • Contact us within 48 hours of delivery

  • Email: info@roastpour.co.uk

  • Include your order number and any relevant photos if applicable

We will investigate and work to resolve the issue as quickly as possible.

7. Questions?

For any shipping-related inquiries, please contact:

Roastpour LTD

📧 info@roastpour.co.uk

📞 +44 7362 049399