Privacy Policy

Effective date: [31 July 2025]

Company: Roastpour LTD

Website: https://roastpour.co.uk

Contact: info@roastpour.co.uk | +44 7362 049399

Address: Gilman House, Pritchards Road, London E2 9BL, United Kingdom

1. Introduction

This Privacy Policy explains how Roastpour LTD (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or make a purchase from https://roastpour.co.uk (“the Site”).

We are committed to protecting your privacy and ensuring that your personal data is handled in compliance with the UK General Data Protection Regulation (UK GDPR).

2. What Information We Collect

When you use our website, we may collect and process the following types of data:

a) Information You Provide Directly:

  • Name, address, email, and phone number (during checkout or form submission)

  • Payment information (processed securely via third-party providers)

  • Account login credentials (if you create an account)

b) Information Collected Automatically:

  • IP address

  • Browser type and version

  • Pages viewed and visit duration

  • Device and operating system

  • Cookies and tracking technologies (see section 7)

3. How We Use Your Information

We may use your data for the following purposes:

  • To process and deliver your orders

  • To communicate with you about your purchase

  • To send order confirmations, invoices, and delivery updates

  • To improve and personalise your shopping experience

  • To detect and prevent fraud or abuse

  • To comply with legal obligations

4. Legal Basis for Processing

Under the UK GDPR, we process your personal data based on:

  • Contractual necessity – for fulfilling your order

  • Legitimate interest – such as fraud prevention and analytics

  • Consent – for marketing communications (only if you opt-in)

  • Legal obligation – where required by law

5. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Payment processors (e.g., Stripe, PayPal)

  • Delivery partners (e.g., Royal Mail, couriers)

  • Website hosting and analytics providers

  • Legal or regulatory authorities if required

All third parties are required to handle your data securely and in compliance with data protection laws.

6. Data Retention

We keep your personal data only for as long as necessary:

  • For fulfilling orders

  • For accounting and tax purposes (typically 6 years)

  • Until you request deletion (where applicable)

7. Cookies and Tracking

Our website uses cookies to improve functionality and track usage patterns. You can manage your cookie preferences in your browser settings.

By using our site, you consent to our use of cookies as described in our [Cookie Policy].

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (subject to exceptions)

  • Object to or restrict processing in certain cases

  • Withdraw consent where applicable

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at info@roastpour.co.uk

9. Data Security

We take appropriate technical and organisational measures to protect your data, including:

  • SSL encryption

  • Secure payment gateways

  • Access controls and staff training

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact:

Roastpour LTD

Gilman House, Pritchards Road

London E2 9BL, United Kingdom

📧 info@roastpour.co.uk

📞 +44 7362 049399