Effective Date: 31 July 2025

Company: Roastpour LTD

Website: https://roastpour.co.uk

Contact: info@roastpour.co.uk | +44 7362 049399

Address: Gilman House, Pritchards Road, London E2 9BL, United Kingdom

1. Overview

We want you to be completely satisfied with your purchase from Roastpour. If you’re not happy with your order, we’re here to help.

This Refund & Returns Policy outlines your rights under the UK Consumer Contracts Regulations and Consumer Rights Act 2015.

2. 14-Day Return Policy

If you change your mind, you have the right to cancel your order and return the product within 14 days of receiving it.

Conditions:

  • Item must be unused, in original packaging, and in resaleable condition

  • You must notify us in writing via email within 14 days of delivery

  • You are responsible for return shipping costs (unless the item is faulty)

3. How to Request a Return

  1. Email us at info@roastpour.co.uk with your order number and reason for return

  2. We’ll respond within 2 business days with return instructions

  3. Send the item to the return address we provide

  4. Once received and inspected, your refund will be processed within 5 business days

4. Damaged or Faulty Items

If your item arrives damaged or is faulty:

  • Contact us within 48 hours of delivery at info@roastpour.co.uk

  • Please include photos and a description of the issue

  • We will offer a replacement, repair, or full refund, depending on the situation

  • Return shipping is covered by us in case of fault or error on our side

5. Non-Returnable Items

We cannot accept returns on the following:

  • Used coffee equipment or accessories

  • Perishable goods (e.g., coffee beans if sold)

  • Gift cards

  • Items marked as “final sale” or “non-returnable”

6. Refund Method

All refunds are issued to the original payment method. We do not offer refunds to alternative accounts or in cash.

7. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

8. Contact

If you have any questions about your return or refund, please contact:

Roastpour LTD

📧 info@roastpour.co.uk

📞 +44 7362 049399